Delivery Guys LLC
Last Updated: January 18, 2015
Thank you for using the services of Delivery Guys! We are committed to providing our customers with the best online store and delivery experience possible.
1. Information you provide to us or allow others to provide to us
At various times using the Website, you may provide us with information about yourself. For example, we may collect necessary information about you including your delivery address and the nearest store address, phone number, birth date (for alcohol orders), credit card information, and the details of your order.
If you log into the Website through a third-party service, both we and that third-party may receive some information about you and your use of the services. For example, if you choose to log into the Website through Facebook, we may receive some information about you from Facebook. We may also offer social sharing tools (such as the Facebook “Like” button) that let you share actions on other sites and vice versa. In those cases, the providers of those tools may receive information about you when you use those tools. You should check the privacy policies of these services and your settings there for more information. Our service providers and partners may let us collect information about use of their sites/apps or share such information with us. For example, if you use a Delivery Guys button or widget on another site or app, we may receive information about your use of that button or widget and the third-party site/app.
2. Technical information about usage of the Website
When you use the Delivery Guys services, either through the Website or mobile app, we automatically receive some technical information about the hardware and software that is being used. Cookies, Pixels, and Other Tracking Technologies: We, our service providers, and partners use various technologies to collect information, including cookies, pixels, and device identifiers. Cookies are small text files that are sent by a computer when a person accesses our services through the Website. We may use session cookies (which expire when a person closes a browser), persistent cookies (which expire when a person chooses to clear them from a browser), pixels, and other identifiers to collect information from your browser or device that helps us do things such as understand how you use our services, personalize your experience, measure advertising performance, and remember that you have access to the Website. We may employ some third-party services to help us understand the usage of the Website, and these service providers may also deploy cookies or pixels on our site or collect information through our mobile applications. Log information: When you use the Website, our servers will record information about your usage of the service and information that is sent by a browser or device. Logs information can include things like the IP address of a device, information about the browser, operating system and/or app you are using, unique device identifiers, pages that you navigate to and links that you click, searches that you run on the Website, and other ways you interact with the website. If you are logged into the Website, this information is stored with your account information.
How we use your information
We may use the information we collect for various purposes, including to:
Provide the Delivery Guys services to you or your customer, improve the quality of the service, and develop new products and services.
Allow Delivery Guys’ personnel and staff of our partner stores (which means those that assemble and/or deliver the order for you, including our retail partners and their employees/agents where applicable or our third-party service providers) to choose your items at a retailer site, deliver those items to you, and/or call or text you with any updates or issues.
Charge you for the purchase and delivery costs through one or more payment processing partners.
Offer you customized and individual content.
Understand how users interact with the Website as a whole in order to test new features or changes in our features, and improve the services for our partners and their customers.
Provide customer service, respond to your communications and requests, and contact you about the use of the Website.
What we share
The Website is a platform that presents our partner stores’ customers with our partners’ virtual online stores at which you can shop by packing and delivery by Delivery Guys to your location or, if such option is available, for you to pick up in-store. In order to make this work, we need to share information about your order with all the parties who help enable great delivery services. This includes, for example, Delivery Guys’ personnel or our partner’s store staff who pick and deliver your order, and the payment processing partner(s) that we use to validate and charge your credit card.
We also share information under the following principles:
With your consent or at your direction — We will share your information with entities outside of Delivery Guys when we have your consent to do so or it is done at your direction. For example: If you provide loyalty card information from a particular retailer, we share that information with such retailer along with your order so that information can update your loyalty card account.
If you invite friends to use the Website through our referral program or to share a shopping cart, we will share some information with the friends you invite. Likewise, if you choose to join someone else’s cart, they will see some of your information.
For external processing or service provision — We sometimes employ third-party service providers to process information on our behalf or to provide certain services (such as delivery services or advertising services). For the purposes of this processing or provision of services, we may share your information with them under appropriate confidentiality provisions.
For legal purposes — We may share your information when we believe that the disclosure is reasonably necessary to (a) comply with applicable laws, regulations, legal process, or requests from law enforcement or regulatory authorities, (b) prevent, detect, or otherwise handle fraud, security, or technical issues, and (c) protect the safety, rights, or property of any person, the public, or Delivery Guys.
On a non-personal or aggregate basis — We share information with our partner stores and advertisers on both a non-personally identifying basis (including order and delivery details but not including credit card information) and an aggregate basis.
To enable purchase and delivery of alcohol — When you order alcohol using the Website, we may be required by law to share certain information with the partner store that makes the sale. This information could include, among other things, the names, age and addresses of the purchaser and recipient, state ID information, the store’s alcohol license details, the quantity, brand, price, proof, and volume of alcohol purchased, and a recipient signature upon delivery.
For business purposes — We may share your information in connection with, or during negotiations of, any merger, sale of Company assets, financing or acquisition of all or a portion of our business by another company. We may also share your information between and among Delivery Guys, and our current and future partner stores, parents, affiliates, subsidiaries, and other companies under common control and ownership.
Changes to this Policy
This Policy may change from time to time and any revised Policy will be posted at this page, so we encourage you to review it regularly. If we make changes, we will notify you by revising the date at the top of this Policy and, in the case of materials changes to the Policy, we may provide you with additional notice (such as a notice in our user interface or sending you a notification by email).
Delivery Guys LLC
347 Vernon Street, San Francisco, CA 94132
For customer service inquiries contact us at 1-888-506-0951